Creating The Future Of Digital Experiences With Strategic Modernization

Download this commissioned thought leadership Forrester paper to gain valuable insights on how your organization can create next-bound digital experiences through strategic modernization.

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Creating The Future Of Digital Experiences With Strategic Modernization

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Overview
Emerging Trends
About The Paper
Key Takeways
Unlock Your Digital Potential
Download Report
Why Quinnox

Overview

Quinnox commissioned Forrester Consulting to conduct a custom study to explore the evolution of digital transformation and how effective we have been in aligning modernization efforts to business outcomes, especially in the areas of integration, testing and modern application delivery capabilities.

Emerging Trends

Top 5 key actions organizations are taking time to market in response to business and market changes

64%

Modernize our business application Read more

61%

Leverage digital ecosystem and /or add new digital capability.

57%

Increase the use of predictive data science capabilities

53%

Invest in organizational to build an adaptive enterprise

51%

Invest in organizational to build an adaptive enterprise

Emerging Trends

Top 5 key actions organizations are taking to accelerate time to market in response to business and market changes

64%

Modernize our business applications

61%

Leverage digital ecosystems and/or add new digital capabilities

57%

Increase the use of predictive data science capabilities

53%

Invest in organizational adaptiveness to build an adaptive enterprise

51%

Act on predictive customer or market insights to anticipate change

About The Paper

In today's digital era, the success of businesses hinges on their ability to deliver exceptional experiences to both customers and employees. However, organizations often overlook the vital connection between a holistic employee experience and positive customer experience outcomes.

To explore this topic, Forrester conducted an online survey with 546 respondents and decision- makers at organizations in US and UK, across industries including Energy and Utilities, Environment services, financial services and Insurance, Retail, and Transportation and Logistics.

Adapting to digital engagement and modern ways of working while meeting the demands of customers and employees requires a fundamental rethinking of business models, organizational structures, and practices, as well as a shift towards a data-driven approach and a culture of continuous change.

About The Paper

In today’s digital era, the success of businesses hinges on their ability to deliver exceptional experiences to both customers and employees. However, organizations often overlook the vital connection between a holistic employee experience and positive customer experience outcomes.

To explore this topic, Forrester conducted an online survey with 546 respondents: decision- makers at organizations in US and UK, across industries including Energy and Utilities, Environment services, financial services and Insurance, Retail, and Transportation and Logistics.

Key Takeways

In this thought-leadership paper, we delve into the significance of an elevated employee experience and its direct impact on customer satisfaction. We explore the barriers organizations face in establishing this connection and provide valuable insights on how organizations can leverage modern approaches, innovative technologies, and best practices to unlock the power of elevated employee and customer experiences, ultimately leading to successful digital transformation journey.

Transformation Journey

Explore the common hurdles and roadblocks faced by organizations on their digital transformation journeys

Digital Excellence

Discover how modern approaches to application delivery, integration, and testing are empowering organizations to achieve digital excellence

Customer Excellence

Learn how to capitalize on modern technologies for a seamless EX that places CX at the center.

Insight

Gain insights about the latest trends and best practices in leveraging modernized techniques to accelerate your transformation initiatives

Unlock Your Digital Potential

To explore this topic, Forrester conducted an online survey with 546 respondents and decision-makers at organizations in US and UK, across industries including Energy and Utilities, Environment services, financial services and Insurance, Retail, and Transportation and Logistics.

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Unlock Your Digital Potential

To explore this topic, Forrester conducted an online survey with 546 respondents: decision-makers at organizations in US and UK, across industries including Energy and Utilities, Environment services, financial services and Insurance, Retail, and Transportation and Logistics.

Why Quinnox as your solution provider?

Adapting to digital engagement and modern ways of working while meeting the demands.
Customers and employees requires a fundamental rethinking of business model.
Organizational structures, and practices, as well as a shift towards a data-driven.
Approach and a culture of continuous change.

Download The Full Study

Download the full study now to get more insights on key findings and recommendations of the Forrester study

Download The Full Study

Download this commissioned thought leadership Forrester paper to gain valuable insights on how your organization can create next-bound digital experiences through strategic modernization.

Why Quinnox as your solution provider?

Adapting to digital engagement and modern ways of working while meeting the demands. Organizational structures, and practices, as well as a shift towards a data-driven approach and a culture of continuous change.

Creating The Future Of Digital Experiences With Strategic Modernization