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Revolutionizing Customer Service with Customer 360 and Real-Time Insights

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“With the Quinnox team creating new story reports in People Analytics, I have saved many months of time and effort compared to the manual processes I've used over the last 15 years. Quinnox has truly made a remarkable difference.”
Deike Hachmeister
Global Talent Management Director – AGCO Corporation

About the client:

One of the leading telecommunications equipment manufacturers that has a product portfolio of converged mobile devices such as smartphones and tablets, wireless accessories, end-to-end video and data delivery, and management solutions. 

Customer Challenge:

Despite their leading position in the market, they faced significant operational hurdles that hindered efficiency and scalability. These challenges included: 

  • High dependency on multiple applications / systems. 
  • Various performance issues. 
  • Absence of a stable framework and effective design. 
  • Poorly designed interfaces. 
  • Delay in deployment in case of any code change made in the production system. 

The Quinnox Approach and Solutions:

Through strategic collaboration and innovative solutions, Quinnox addressed customer’s challenges head-on, transforming their operational landscape and driving substantial improvements in efficiency and performance. Quinnox’s solution included the following:

Migrate the legacy application to highly available and scalable AWS Cloud
  • Set up AWS cloud infrastructure [VPC, EC2, S3, RDS, ELB, Jenkins, Cloud formation, ops work, Nagios]  
  • Infrastructure as code using AWS Cloud formation which enables client to set up a highly available three tier environment in just one click 

Redesign the application using latest technologies (Eclipse, Swagger, JIRA, MySQL Migration tool kit, Java 8, Wild Fly 8, MySQL 6, JSON, XML, Chef Cookbooks, Jenkins, ANT, Splunk, Nagios, GitLab, TestNG, Selenium, Junit, JMeter) 

  • Followed the Agile SCRUM development methodology 
  • Migrated DB from Oracle to MySQL 
  • Migrated existing SOAP based web services to RESTful web services (XML to JSON) 
  • DB design, Performance optimization, Data clean up 
  • Implemented DevOps, Continuous Integration (CI) and Continuous Deployment (CD) 

Business Benefits Delivered: 

  • Reduced operating costs with the highly scalable AWS platform with load-based auto-scaling configuration. 
  • Ensured high availability by provisioning Opswork instances across three availability zones, creating a resilient environment.  
  • Achieved a 100% automation rate for build, testing, and deployment, significantly reducing the application release duration and enhancing overall efficiency.  
  • Implemented robust security measures across multiple layers, including LDAP authentication, layer 7, VPC (NACL), Security Groups at Opswork Layers, and S3 bucket, as well as Akamai security policies, fortifying the system against potential threats and vulnerabilities. 
  • Reduced down time and enhanced application performance resulting in improved business. 

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