Quinnox helps the world’s largest beverage company cut costs and gain efficiency

Problem description

Mammoth company size can lead to mammoth sized issues.

With bottling, distributing and marketing operations throughout the world and revenues well into the billions, the world’s largest beverage company must manage operations that involve a high amount of complexity. That’s also truer in the process execution, ongoing management and necessary maintenance of the company’s significant application portfolio.

The sheer number of applications—many of which were redundant or outdated—was the impetus to consolidate and gain greater value from their IT investments. This was particularly important as the company embarked upon an internal restructuring.

So several years ago, this global powerhouse sought to realign their application portfolio, and needed help in assessing and analyzing variables like the quality of support, application value and innovation of their IT assets going forward. They were also seeking a way to reduce IT costs due to business cost pressures. Accelerating the adoption of best practices to increase overall quality of service was another high priority.

Solution

Quinnox’s AMS helps large scaled companies accelerate success.

With so many applications, vendors and complexities within the IT landscape of this major global corporation, it was critical to have a thorough and comprehensive plan for scrubbing redundancy, improving efficiency, cutting expenditures and improving support levels. As importantly, an experienced and expert team was needed that could execute on the plan, quickly and efficiently.

Leveraging their deep, industry-leading experience in Application Management Services (AMS), Quinnox created a results-focused solution for this company that encompassed three phases over a period of 24 months. With a delivery model that included a global team of fifty AMS experts, and a plan that accounted for a restructuring of a business unit into two entities, Quinnox helped this company define a strategy for reducing the number of applications the company needed.

All this was done while ensuring no loss of business interruption. In addition, the goal was to gain a year-over-year improvement on service delivery and scope.

Other details about the Quinnox AMS solution:

• Encompassed 112 applications and 19 technologies—down from 180 applications.
• Level 2 and Level 3 support provided.
• Enhancements to applications were made.
• 116 applications and over 20 technologies were divested as a result of the restructuring.

Benefits

A leaner and more cost-effective application portfolio.

As a result of Quinnox’s AMS solution, the world’s largest beverage company was able to achieve an overall 11% cost reduction in their maintenance and support spend. In addition, they gained a year-over year improvement on service delivery, while increasing the effectiveness of their application portfolio. Quinnox was also leveraged as an incubator for leading applications innovations, such as a successful conversion of Lotus Notes to SalesForce.com.

This major corporation was able to meet their application management goals in an aggressive timeframe. In addition, the AMS solution also helped restructured entities to be ready and able to succeed in their respective markets with full and improved business functionality. Quinnox proprietary tools and a proven optimization model helped accelerate the project, ultimately resulting in reduced technology complexity and increased value creations, as well as simplified and unified application management.

The seamless execution of the project helped the company to hit that elusive mark required by most IT departments today—do more with less. With the help of Quinnox, they were able to satisfy the growing pressure to reduce costs while increasing the quality, productivity, and reach of technology to support the business. With an optimized application portfolio, this company has also increased their ability to deploy additional technologies that could support and improve their respective businesses in the future.

Quinnox reduces 20% of maintenance cost for North America’s leading provider of integrated environmental solutions

The client needed a vendor to solve very large and complex Supply Chain and Logistics problems due to a large amount of data creation and processing. They also needed help to create analytical reports that can help businesses arrive at intelligent decisions.

A major challenge that the client faced was the absence of an application for route optimization, planning, scheduling, dynamic dispatching, mobile communication and GPS real-time asset tracking. Moreover, they needed a strategic AMS partner to support and provide quick resolution of Production failures on a 24×7 basis.

Quinnox set up an Offshore Delivery Centre in its Bangalore premises and took joint ownership of all development, enhancement, maintenance and support activities. Leveraging on the Quinnox QuickACT methodology for the transition of production support activities, Quinnox offshore team engaged with the business user like Dispatchers, Routing Analysts, Drivers and Supervisors to ensure that all issues are resolved. The Hybrid Framework that Quinnox developed ensured high reusability and reduced dependency on resources. We also developed reporting services based on industry standards and best practices.

Quinnox AMS services catered to most business areas that have customer services with almost 20+ technologies (Java, .NET, Oracle, User experience, CMS, Data Warehousing, Enterprise Business intelligence, Integration, AS-400, Microsoft Technologies).

20% Reduced maintenance expenses by achieving 20% cost savings $6B Successful transition and support of the client’s key business critical tracks (Collections, Disposal, Information Management, etc.) that generate over $6B in revenue Released client resources to focus on strategic initiatives